Buttons greyed out, disabled or inactive

  1. Make sure you have a document open. Many SlideProof buttons don't work when no document is open
  2. Close PowerPoint and restart your PowerPoint (sometimes two restarts are necessary)
  3. Close PowerPoint and re-install SlideProof
  4. Disable all other PowerPoint add-ins via PowerPoint > Options > Add-Ins
  • Go to File > Options > Add-ins
  • Click on Manage COM Add-ins Go...
  • Uncheck every add-in except Veodin SlideProof
  • Restart PowerPoint
  1. Download and run as Administrator https://veodin.blob.core.windows.net/slideproof/VeodinUninstallSlideProof.zip then install SlideProof again
  2. Send us your log file and check it for exceptions
If SlideProof is working use the Support > write to help@veodin.com function, it will send an email with the logs attached.
If SlideProof is not working:
  • Press Win+R (The windows start key and R at the same time)
  • Type "%LOCALAPPDATA%"
  • Press Enter
  • Go into the folder "Veodin"
  • Go into the folder "SlideProof
  • Send all txt / log Documents to help@veodin.com

Problem Description

  • Buttons are greyed out and can not be clicked
  • Exception from the log "Unable to create specified ActiveX control."

Exception

    COMException: Unable to create specified ActiveX control.
    at Microsoft.Office.Core.ICTPFactory.CreateCTP(String CTPAxID, String CTPTitle, Object CTPParentWindow)
    at VeodinSlideProof.Model.WindowManagement.WindowContext.�()
    at VeodinUtils.Execute.Call(Action action, Mode mode)
    at VeodinUtils.Execute.Call(String logScope, Action action, Mode mode)
    at VeodinSlideProof.Model.WindowManagement.WindowContext.�()
    at VeodinSlideProof.Model.WindowManagement.WindowContext.�()
    at VeodinUtils.Execute.Call(Action action, Mode mode)
    at VeodinUtils.Execute.Call(String logScope, Action action, Mode mode)
    at VeodinSlideProof.Model.WindowManagement.WindowContext.Init()
    at VeodinSlideProof.Model.WindowManagement.WindowManagement.�(DocumentWindow �)
    at VeodinSlideProof.Model.WindowManagement.WindowManagement.� .�()
    at VeodinUtils.Execute.Call(Action action, Mode mode)

Exception: Creating SlideProofPane failed!
  at VeodinUtils.ThrowUtils.ThrowIfNull(Object value, String message, Object[] parameters)
  at VeodinSlideProof.WindowManagement.Models.WindowContext.�()
  at VeodinUtils.Execute.Call(Action action, Mode mode)
  at VeodinUtils.Execute.Call(String logScope, Action action, Mode mode)
  at VeodinSlideProof.WindowManagement.Models.WindowContext.�()
  at VeodinSlideProof.WindowManagement.Models.WindowContext.�()
  at VeodinUtils.Execute.Call(Action action, Mode mode)
  at VeodinUtils.Execute.Call(String logScope, Action action, Mode mode)
  at VeodinSlideProof.WindowManagement.Models.WindowContext.Init()
  at VeodinSlideProof.WindowManagement.WindowManagement.�(DocumentWindow �)
  at VeodinSlideProof.WindowManagement.WindowManagement.� .�()
  at VeodinUtils.Execute.Call(Action action, Mode mode)

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