SlideProof automatic updates / auto-update not working / not updating

Problem

  • SlideProof is not running in the current version shown in the Changelog
  • SlideProof > Settings shows "Update available" even after restarting PowerPoint

Diagnose

  1. Check if SlideProof > Settings > General > Automatic Updates are "On"
  2. Close PowerPoint (check in the task manager whether it is really closed), wait a bit and start PowerPoint again.
  3. If the SlideProof version contains "Enterprise", the add-in is installed "per-machine" and updates might require administrator access (UAC)
  4. Otherwise send the"C:\Users\USERNAME\AppData\Local\Veodin\SlideProof\VeodinSlideProofDeploymentUtils.log" which should contain a detailed error message

Exception



error 407 proxy authorization not available

2016-09-16T15:10:58.269|21464|1| VeodinSlideProofDeploymentUtils: Update...

2016-09-16T15:10:58.306|21464|1| Updater: Downloading http://dl.veodin.com/slideproof/VeodinSlideProof_Setup_v3.3.32.18021.msi

2016-09-16T15:10:58.476|21464|1| VeodinSlideProofDeploymentUtils: Exception: Le serveur distant a retourné une erreur : (407) Authentification proxy requise.

  à System.Net.WebClient.DownloadFile(Uri address, String fileName)

  à VeodinUtils.Web.WebUtils.DownloadFile(String srcUrl, String dstFilePath, Boolean throwException)

  à VeodinSlideProofDeploymentUtils.Updater.Execute()

  à VeodinSlideProofDeploymentUtils.Program.<>c.(String[] [1])

  à VeodinSlideProofDeploymentUtils.Program.Main(String[] args)

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